What to expect if plans change
We understand that plans can change. This policy explains how cancellations and refunds are handled for bookings at Ghyllwood Farm.
Effective Date: 10 July 2026. By confirming a booking and making payment, guests acknowledge that they have read, understood, and accepted this Cancellation & Refund Policy.
1. Cancellation Requests
All cancellation requests must be made in writing.
Guests may send cancellation requests through the contact details provided on the Ghyllwood Farm website or through the booking platform used to make the reservation.
2. Direct Bookings
For bookings made directly with Ghyllwood Farm, the following cancellation terms apply. Refunds are calculated against the total amount already paid.
- Cancellations made more than 30 days before arrival: Full refund of payments received.
- Cancellations made 15 to 30 days before arrival: 50% refund of payments received.
- Cancellations made 8 to 14 days before arrival: 25% refund of payments received.
- Cancellations made 7 days or less before arrival: No refund will be given.
- No-shows: No refund will be given.
Refunds are processed within 7 working days of the cancellation being accepted, less any unavoidable bank or payment processing charges.
3. Refunds
Refund arrangements will be communicated directly with the guest and processed using the appropriate agreed payment method.
Please allow a reasonable processing time for refunds to reflect.
Bank charges, payment processing fees, or platform fees may be deducted where applicable.
4. Third-Party Bookings
Bookings made through third-party platforms, such as Booking.com or similar platforms, may be subject to that platform’s own cancellation and refund terms.
In these cases, refunds must usually be processed through the same platform used to make the booking.
5. Changes to Booking Dates
Requests to change booking dates must be made in writing.
Date changes are subject to availability and are not guaranteed.
If the new dates are more expensive, the guest will be responsible for the difference.
6. Early Departures
No refund will be given if a guest chooses to leave before the confirmed departure date.
7. Exceptional Circumstances
Ghyllwood Farm may consider refunds or date changes in exceptional circumstances, at our discretion.
8. Effect on the Booking Calendar
When a confirmed booking is cancelled, the affected dates are released on our central booking calendar and become available to other guests. Cancelled booking records are kept privately for our records but do not remain publicly blocked.
9. Changes to This Policy
Ghyllwood Farm may update this Cancellation & Refund Policy from time to time. The version published on the website at the time of booking will apply.