How we look after your information
Your privacy matters to us. This policy explains what information we collect, how we use it, and how we keep it safe.
Effective Date: 10 July 2026. By using this website, making an enquiry, or placing a booking, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
When you make an enquiry or booking, we may collect the following personal information:
- Name and surname
- Email address
- Telephone number
- Booking details
- Arrival and departure dates
- Number of guests
- Any information you choose to provide when communicating with us
2. How We Use Your Information
We use your personal information to:
- Respond to enquiries
- Manage and confirm bookings
- Communicate with you before, during, and after your stay
- Keep basic guest and booking records
- Comply with legal or business requirements
3. Payments
Online bookings are paid securely through PayFast. Card details are entered on PayFast's secure platform and are not collected or stored by this website. We receive a payment confirmation from PayFast which is used to confirm your booking.
4. Sharing of Information
We do not sell your personal information.
We only share personal information where necessary, for example:
- With trusted service providers who help us host the website and deliver messages
- Where required by law
- Where necessary to protect the rights, safety, or property of Ghyllwood Farm, our guests, or others
5. Protecting Your Information
We take reasonable care to protect your personal information from loss, misuse, unauthorised access, or disclosure. Only information needed for the running of bookings and guest communication is collected and kept.
6. Retention of Information
We only keep personal information for as long as reasonably necessary for booking, record-keeping, legal, or business purposes.
7. Your Rights
You may ask us to:
- Confirm what personal information we hold about you
- Correct your personal information
- Delete your personal information where legally permitted
- Withdraw consent where applicable
8. Cookies and Website Use
Our website may use basic cookies or similar tools to help the website function properly and improve the visitor experience.
9. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us through the contact details provided on the Ghyllwood Farm website.
- Email: workwithpaulawalker@outlook.com
- Phone / WhatsApp: 061 412 2057
See also our contact page.