What to expect when you stay with us
These terms are here to help make each guest's stay clear, comfortable, and respectful.
Effective Date: 2 July 2026. By making a booking and payment, guests agree to the terms below.
1. Bookings
Bookings are made online through the website. Your selected dates are held for 20 minutes while you complete secure payment through PayFast. A booking is only confirmed once your PayFast payment has been completed successfully. If payment is not completed within the hold period, the dates are released automatically. Confirmed bookings and blocked dates are recorded on our one central booking calendar.
Ghyllwood Farm reserves the right to decline or cancel a booking where necessary.
The public availability calendar shows only whether dates are available or unavailable. Private guest names, contact details, payment information and booking notes are never displayed publicly.
2. Payment
Online bookings are paid securely through PayFast. For stays more than 14 days away, a 50% deposit is payable at the time of booking, with the balance due 14 days before check-in. For stays within 14 days of check-in, full payment is required at the time of booking.
Payments are processed by PayFast on their secure platform. The website does not store card details.
3. Check-in and Check-out
Check-in is from 2:00 pm.
Check-out is by 10:00 am.
Early check-in or late check-out may be available by prior arrangement and subject to availability.
4. Occupancy
Holly Cottage is R950 per night for 1 or 2 guests (one double bedroom), R1,250 per night for 3 or 4 guests (both double bedrooms), R1,500 per night for 5 guests (both double bedrooms plus the single bed) and R1,750 per night for 6 guests (both double bedrooms, the single bed and the sleeper couch). Children under 12 years stay free but must still be counted towards the maximum occupancy and included in the booking details. The cottage accommodates a maximum of 6 guests in total.
Sleeping arrangements: main bedroom — 1 queen bed; second bedroom — 1 double bed; lounge — 1 single bed and 1 sleeper couch.
Only the number of guests confirmed in the booking may stay at the property.
Additional guests are not permitted without prior written approval.
No parties, events, or large gatherings are permitted without prior written approval.
5. House Rules
Guests are asked to treat the cottage and property with care and respect.
Smoking is not permitted inside the accommodation.
Guests are asked to keep noise to a minimum, especially between 10:00 pm and 7:00 am.
Furniture, linen, towels, and household items may not be removed from the property.
6. Pets
Pets are not permitted at the cottage.
7. Damage and Loss
Guests are responsible for any loss, breakages, or damage caused during their stay, other than normal wear and tear.
Any damage should be reported as soon as possible.
Ghyllwood Farm reserves the right to charge guests for repairs, replacements, or additional cleaning where necessary.
8. Cancellations
Cancellation requests must be made in writing.
Refunds, where applicable, will be processed according to the cancellation policy in place at the time of booking.
Bookings made through third-party platforms may be subject to that platform's cancellation terms and refund process.
9. Safety and Liability
Guests stay at Ghyllwood Farm at their own risk.
Ghyllwood Farm and its owners are not responsible for loss, theft, injury, accident, or damage to personal belongings, except where liability cannot legally be excluded under South African law.
Guests are responsible for taking reasonable care of themselves, their children, and their belongings during their stay.
10. Right of Admission
Ghyllwood Farm reserves the right to refuse admission or terminate a stay if guests do not comply with these Terms and Conditions, behave disrespectfully, cause damage, disturb others, or place anyone at risk.
11. Changes to These Terms
Ghyllwood Farm may update these Terms and Conditions from time to time. The version published on the website at the time of booking will apply.